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Getting Started

Learn the basics of using VNDRS.AI

  • How to create your company profile
  • Setting up your first project posting
  • Understanding the matching system
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Account Management

Manage your account and company settings

  • Adding team members to your company
  • Managing user permissions
  • Updating company information
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Billing & Credits

Subscription plans and credit system

  • Understanding credit system
  • Subscription plan differences
  • Payment and billing FAQ
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Safety & Compliance

Safety ratings and compliance requirements

  • EMR/TRIR rating requirements
  • Uploading safety certifications
  • Insurance documentation
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Projects & Applications

Managing projects and applications

  • How to post a project
  • Reviewing subcontractor applications
  • Communication best practices
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Technical Support

Platform features and troubleshooting

  • File upload requirements
  • Browser compatibility
  • Mobile app usage
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Popular Articles

New Complete Platform Setup Guide

Step-by-step instructions for setting up your company profile, verifying credentials, and making your first connections.

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Understanding Safety Ratings

Learn how EMR and TRIR ratings work, why they matter, and how to improve your company's safety profile.

Read Article

Frequently Asked Questions

How does the matching system work?
Our AI-powered matching system analyzes your company profile, including scopes of work, geographic regions, crew size, and safety ratings to connect General Contractors with qualified Subcontractors. The system prioritizes matches based on project requirements, location proximity, and historical performance.
What are credits and how do they work?
Credits are used for premium communications on the platform, including direct messaging and introductions. Each subscription plan includes monthly credits that can roll over up to a certain cap. Credits enable meaningful connections while preventing spam and ensuring quality interactions.
How do I verify my company's safety ratings?
Upload your EMR (Experience Modification Rating) and TRIR (Total Recordable Incident Rate) documentation through your company profile. Our verification team reviews all safety documentation to ensure accuracy and compliance with industry standards.
Can multiple team members access our company account?
Yes! Companies can have multiple users linked to a single company profile. Account administrators can invite team members and manage their permissions, including project posting, application review, and messaging capabilities.
What happens if I pause my subscription?
Paused accounts retain existing credits but cannot post new projects or apply to opportunities until reactivated. Your company profile remains visible in the network, and you can still access messages and files from before the pause.
How do I report inappropriate behavior or content?
Use the report function available on profiles, messages, and project postings. Our trust and safety team reviews all reports promptly and takes appropriate action, including warnings, suspensions, or permanent bans for policy violations.

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